Arini Partners with Cartesia to Empower Dental Practices and Bolster Revenue

"For a product like ours, every additional millisecond of latency matters because it directly correlates to patients hanging up. One dropped call is upwards of $5,000 in potential revenue for our practices. We knew we had to switch to Cartesia as our main provider when we saw that it was more than twice as fast as our existing one and the immediate impact to our customers' bottom line."

— Abdul Jamjoom, Co-founder, Arini

Arini is an innovative AI receptionist designed specifically for dental practices. The platform answers phone calls 24/7, schedules appointments, and provides information on insurance and billing, effectively addressing the staffing shortages and missed revenue opportunities in the dental industry. By seamlessly integrating with existing dental software, Arini aims to increase practice revenue while reducing operational costs.

When Cartesia met the Arini team, they were still in the pre-launch phase of their product. Recognizing Arini's vision of how a low-latency voice agent could transform daily customer interactions in dental practices, Cartesia engaged with them as an early design partner. Arini's goal of creating voice agents so realistic they could outperform human receptionists was a challenge that existing solutions couldn't meet.

Today, Arini's AI receptionist is revolutionizing dental practice management. You can learn more about how Arini works on their website.

The Challenge

Arini aimed to redefine dental practice efficiency with an AI receptionist platform. To succeed, they had to tackle key technical obstacles:

1. Achieving ultra-low latency to keep patients engaged on calls
2. Generating high-quality, natural-sounding voices for realistic interactions
3. Ensuring HIPAA compliance for handling sensitive patient data
4. Supporting multiple languages, including Spanish and English
5. Developing a reliable system that could recover thousands in revenue per patient call

The Solution: Cartesia's Sonic Model

Seeing the potential in Sonic's state space model technology, Arini chose Cartesia as an early design partner to power their innovative AI receptionist:

1. Industry-Leading Low Latency: Sonic's sub-90ms latency is more than 2x faster than Arini's previous main provider, keeping patients engaged on calls.
2. Realistic Voice Generation: Sonic's lifelike speech, combined with low latency, maintains patient engagement and directly contributes to recovering more revenue for dental practices.
3. Developer-First Platform: Sonic's API is incredibly ergonomic and clearly purpose-built for real-time voice use cases, making integration smooth and efficient.
4. Multilingual Support: Sonic's ability to handle multiple languages, including Spanish, allows Arini to serve a diverse patient base.
5. Swift, Secure Development: Cartesia’s team impressed Arini by rapidly delivering a top-quality, HIPAA compliant model, showcasing their ability to meet critical healthcare standards at speed.

Results

Cartesia's Sonic model has delivered impressive results for Arini:

• Increased Revenue: The enhanced realism due to low-latency, realistic speech generation has allowed dental practices to recover thousands of dollars per patient call.
• Reliable Performance: Sonic consistently achieves ~90ms model latency to first byte, ensuring that patient requests are promptly attended to.
• Ironclad Security: With Sonic's HIPAA compliance, Arini can assure dental practices that patient data is handled securely.
• Improved Patient Experience: The natural-sounding AI receptionist keeps patients engaged, reducing hang-ups and improving overall satisfaction.

Arini continues to innovate in the dental practice management space, with plans to expand their AI receptionist technology into new healthcare sectors.

"We're thankful to have gotten the Arini team's feedback from day one. We see healthcare patient interactions as a perfect application of Sonic, due to the strict latency, quality, and data security needs. We're honored to play a direct part in helping their practices recover thousands in revenue per call."

— Karan Goel, CEO, Cartesia