Assort Health
Assort Health transforms 24/7 patient support with Cartesia's voice AI
"We're thrilled to partner with Cartesia - their technology has dramatically improved the accuracy and reliability of our call center agents. Beyond just providing best-in-class voice AI, the Cartesia team has been a true partner in helping us transform 24/7 patient support for over 215,000 patients. Their support has been instrumental in making exceptional care accessible anytime, anywhere."
Jeffrey Liu, Founder and co-CEO, Assort Health
+7%
Appt Bookings
-63%
Operational Costs
-89%
Customer wait time
About the company
Assort Health provides tailored voice AI solutions for healthcare practices, making exceptional care accessible anytime, anywhere. Their industry-leading specialty-specific AI agents have facilitated over 5 million patient interactions, serving more than 140 clinics across the country. By integrating seamlessly with major EMR/EHR systems, Assort helps medical practices improve their operational efficiency. The solution enables overwhelmed healthcare staff to offload routine, logistics-focused calls to AI agents, allowing them to focus their energy on more strategic and meaningful patient interactions.
The Challenge
Healthcare providers face critical operational challenges: severe staffing shortages in call centers, escalating costs, and frustrating hold times for patients. Assort's solution must navigate complex scheduling rules unique to each practice while handling thousands of patient calls with consistently low latency, high accuracy, and full regulatory compliance.
The Solution
Cartesia's voice AI technology enables Assort Health to transform patient communication while supporting healthcare staff:
- Low Latency: Sonic achieves a time-to-first-audio of 90ms, ensuring quick responses that enhance patient satisfaction.
- Voice Quality: Cartesia achieves exceptional voice clarity at lower frequencies (8kHz) - crucial for phone interactions - meeting or exceeding competitor quality while using fewer resources.
- Near-Perfect Transcript Following: Standard 90% accuracy isn't sufficient for healthcare. Cartesia excels across 2,000+ edge cases, handling complex medical terminology, dates, times, and drug names with precision - essential for patient safety and trust.
- Reliability: Cartesia's infrastructure maintains consistent performance even during high-volume periods, ensuring healthcare operations continue smoothly around the clock.
The following audio demo showcases Cartesia's voice model delivering ultra-low latency responses with natural conversation flow. It expertly handles complex information including dates, addresses, medical terminology, and insurance details while maintaining context awareness throughout the scheduling process.
Transcript:
VA: Hi, you've reached Assort Orthopaedics.
Jeff: I'd like to schedule an appointment, please.
VA: Great, I'd be happy to help schedule an appointment for you. I see that you already have an appointment with Dr. Peter Kim on Friday, January 31st, at 10: 30am at our Dedham location. Would you like to reschedule it? Or keep it and continue scheduling a new appointment?
Jeff: Yeah, that's for my wrist, so I'd like to schedule a new appointment, please.
VA: Got it. Let's proceed with scheduling your new appointment. What is the reason for your visit?
Jeff: Uh, I think I hurt my shoulder playing tennis. I'm really having trouble moving it around.
VA: I'm sorry to hear about your shoulder issue, Jeff. It sounds like you might need to get that checked out as soon as possible. Let's go ahead and schedule an appointment for you. The earliest we have available is this Friday, January 24th at 2pm with Dr. Alan Curtis. He's an excellent orthopedic surgeon who has a comprehensive background and even served as the team physician for the Boston Celtics. Would that work for you?
Jeff: Yes, that sounds great.
VA: Wonderful. Just need to confirm, are you still using the same Blue Cross Blue Shield plan?
Jeff: No, I'm still using the same BCBS XOF.
VA: Great. Thank you for confirming. Let's review all the details. Your appointment with Dr. Alan Curtis is booked for Friday, January 24th at 2 p. m. The location is 40 Allied Drive, Dedham. We look forward to serving you. If you have any other questions or need further assistance, feel free to reach out. Have a wonderful day.
Jeff: Thanks.
"By handling routine interactions, Assort Health’s technology acts as a true copilot to healthcare professionals, freeing them to focus on what matters most - providing exceptional care to their patients. We couldn't be more excited to support their expansion efforts in making quality healthcare instantly accessible to 1 Million patients by the end of the year, all while empowering medical staff to do their most meaningful work."
Karan Goel, CEO, Cartesia
What our customers say
Join the growing list of companies opting for Sonic.
"Using Cartesia's generative voice API, Sonic, we’ve strengthened Cresta AI Agent to move beyond rigid scripts and towards delivering empathetic, human-like conversations that accurately represent customer brands and their commitment to excellent customer service. Sonic empowers Cresta AI Agent to resolve complex issues effortlessly, helping our customers gain real value from their AI investment and significantly improve their NPS and CSAT scores."
Tim Shi, Co-Founder & Chief Technology Officer at Cresta
"At Carbon Health, we were handling 30,000 calls per day, with support costs consuming a significant part of revenue. When we discovered Cartesia during their stealth launch, I immediately saw the potential to build what we always wished we had - a conversational AI solution that could handle patient conversations in channels that traditionally required human staff. Looking at their early progress, I thought: if they built this in a few weeks, I can't wait to see day 365 and beyond."
Alex Cohen, Co-Founder and CEO, Hello Patient
"For a product like ours, every additional millisecond of latency matters because it directly correlates to patients hanging up. One dropped call is upwards of $5,000 in potential revenue for our practices. We knew we had to switch to Cartesia as our main provider when we saw that it was more than twice as fast as our existing one and the immediate impact to our customers' bottom line."
Abdul Jamjoom, Co-founder, Arini
