About the Company

SuperDial is transforming healthcare administration in the U.S with voice AI. The company has developed advanced voice AI agents that handle complex phone interactions—from outbound calls to payers to inbound appointment scheduling calls. SuperDial can handle any outbound payer phone call, including verification of benefits, prior authorization, claim follow-up, and provider credentialing & enrollment. This comprehensive automation saves healthcare organizations significant time and costs.

SuperDial voice agents can navigate phone trees, wait on hold, and work directly with third-party call center representatives to resolve inquiries. By taking over these time-consuming administrative tasks, they help healthcare organizations streamline operations, reduce staff workload, and accelerate reimbursements. These administrative efficiency gains ultimately benefit both providers and patients.

Founded by Sam Schwager and Harrison Caruthers, SuperDial recently acquired its peer MajorBoost, further strengthening its position in AI-powered healthcare automation. Customers can either share their own call scripts or build out common workflows using SuperDial's pre-built templates. The platform ensures seamless insurer interactions, with human assistants available for oversight when needed. Customers praise SuperDial's intuitive interface and high-quality automated calls, making it a key component of their broader automation strategy.

The challenge

Healthcare providers face significant challenges in managing administrative tasks, with staff spending excessive time on calls for benefits verification, prior authorization, claims management, credentialing, and other processes. This inefficiency not only slows down reimbursements but also contributes to staff burnout and operational bottlenecks.

To tackle these challenges, SuperDial has developed an AI-powered platform that automates phone calls, reducing manual effort while ensuring accuracy and efficiency. The platform features:

• A user-friendly low-code interface

• Seamless integrations with Practice Management Systems (PMS) and Electronic Health Record (EHR) systems, empowering SuperDial’s voice agents to manage workflows end-to-end

• Powerful APIs for flexibility and ease of adoption

• Customizable Interactive Voice Response (IVR) navigation

• Data management tools to further streamline workflows

Among SuperDial's goals is simplifying revenue cycle management (RCM)—the financial process from patient registration to final payment collection. Additionally, the company aims to help healthcare organizations improve operational efficiency, reduce administrative burdens, and allow clinical staff to dedicate more time to patient care. The ROI for customers comes through multiple channels, including accelerated reimbursement timelines, reduced administrative costs, and improved staff satisfaction.

The solution

To deliver on these promises, SuperDial needed a voice solution that could meet the demanding requirements of healthcare communications. Given the sensitive nature of patient information, payment collections, and complex medical workflows, the company required voice technology that was not only exceptionally natural and expressive but also consistently reliable. With healthcare staff already stretched thin, SuperDial recognized that even small inaccuracies or unnatural speech patterns could erode trust in their automation platform and potentially impact patient care. After evaluating multiple options, SuperDial found their answer in Cartesia.

Cartesia's voice AI technology enables SuperDial to transform healthcare administration:

1. Enterprise-Ready Platform: Purpose-built for high-volume healthcare communications, handling thousands of concurrent insurance calls and pharmacy interactions with consistent performance and HIPAA compliance.

2. Ultra-Low Latency: Industry-leading response times of under 100ms ensure natural back-and-forth conversations with insurance representatives and pharmacy staff, enabling efficient navigation of complex IVR systems and multi-step verification processes.

3. Superior Voice Quality: Access to 200+ ultra-realistic voices that maintain clarity even when communicating detailed patient information, insurance codes, and prescription details, ensuring accurate information exchange in every call.

4. Advanced Healthcare Terminology: Exceptional accuracy with complex medical terminology, insurance codes, prescription names, and patient information. Handles diverse accents and speech patterns common in healthcare settings while maintaining precise pronunciation of critical medical terms.

"Communication in healthcare relies on countless forms of complex phone-based interactions—from appointment scheduling and benefits verification to following up on claim denials. We wanted a text-to-speech solution that's both natural and context aware in order to optimize our solution for every common workflow. Cartesia has delivered this, helping our best-in-class voice AI agents automate tedious phone calls across various use cases on behalf of the healthcare organizations we serve."

Sam Schwager, CEO and Co-Founder of SuperDial

"Superdial’s commitment to reducing administrative burden through intelligent voice automation aligns perfectly with our mission to create voice AI that sounds incredibly natural while understanding complex contexts. By providing the text-to-speech technology behind SuperDial's solution, we're helping providers focus more on what they’re most excited about every day - elevating patient care"

Karan Goel, CEO of Cartesia