AimAI builds ultra-realistic voice AI agents for phone-heavy business needs. Though their platform can support a wide range of applications, they’ve found particular focus in call centers and sales teams.

Their interest in call centers in particular should come as no surprise. Their co-founder and CEO, Albert Kim, knows the world of IVRs, abandonment rates, and average handling time well, having spent 15 years building call centers. He’s also intimately familiar with the problems businesses face keeping call centers running, namely staffing volatility, labor costs, and operational inconsistency.

With a strong sense of what’s important in the world of call centers, AimAI has made ultra-realism their primary selling point. But that meant that they needed a text-to-speech provider that could meet their exacting needs. This need for naturalistic voices led them down a winding path that ultimately brought them to Cartesia.

Challenges

As they ran various TTS providers through their paces, AimAI stayed focused on a small number of criteria to help them find the right solution:

• Superior voice quality: Having decided to make ultra-realism the cornerstone of their product, they had a mandate to find voices that could reasonably pass for human.

• Latency: Ultra-realism was more than just voice quality for AimAI. They knew that their voice agents needed to respond in real time to hold truly effective conversations, making ultra-low-latency a requirement.

• Customization: With such a strong focus on voice quality, the AimAI team developed an ear for what worked and what didn’t. They wanted the ability to fine-tune voices to get a sound that was just right for each agent—and give them a competitive edge.

The solution

The AimAI team evaluated nearly every major TTS service on the market but came away wanting. That is, until they landed on Cartesia. What they got when they deployed our Sonic TTS model proved they made the right decision:

• Fast, simple implementation: Integrating Sonic into their stack was very straightforward. Their development team got the API running on the AimAI platform in just a few hours.

• High-quality stock voices: Among others, they found that Cartesia’s pre-built “Mia” voice was the perfect starting point for new agents they were building.

• Fine-tuning voices: Our Design a Voice feature let them tweak out-of-the-box voices. The ability to dial speed and emotions up or down help them match voices to the specific needs of each agent.

• Unique voice creation: Standing apart from the competition was critical, and Cartesia’s Instant Clone feature let them expand their custom voice library even further. They recorded professional voice actors and used Cartesia to quickly transform these sessions into new voices.

Results

In just a short period of time on the platform, AimAI found that Cartesia was the right choice.

• Hefty client ROI: One of AimAI’s clients using their Cartesia-powered voice agents saw a 70% reduction in costs for one position.

• Unmatched performance: Having tested a number of AI voice platforms, AimAI can confidently attest that Sonic delivers the lowest latency, making their agents responsive and conversational.

• Ultra-realistic voices: When getting feedback from customers, their most common compliment is about the naturalism of their agents’ voices.

• A competitive advantage: Not only do they have a library of high-quality, low-latency stock voices, but also a growing set of unique, proprietary voices they’ve created using Cartesia.

In their words 

“We've tested pretty much every text-to-speech service out there, and Cartesia definitely is ahead of the game when it comes to the naturalism of the voices.”

Albert Kim, Co-founder & CEO, AimAI

Ultra-realism for the win

AimAI’s dogged pursuit of the best TTS provider ultimately brought them a solution with everything they were looking for. Ultra-realistic voices, low latency, and the ability to create customized voices right for each use case made Cartesia the clear winner.

With Cartesia powering their agents, AimAI can boast having responsive, incredibly naturalistic voices suited to every customer’s specific needs. In turn, they can stand apart in a competitive field, deliver results for their customers, and build a lasting platform.