Customer Service
Provide round-the-clock self-service, reduce call center costs, and personalize support with a secure, lightning quick voice AI platform.
Key uses for Cartesia voice AI in customer service
Help customers 24/7. Provide troubleshooting, billing management, and product information without keeping customers on hold or disrupting staff during busy hours.
Modernize IVR. Replace frustrating menu trees with real-time virtual agents that can personalize calls for a better, more human support experience.
Scale outbound communications. Call customers for follow-up surveys, appointment reminders, and delivery notifications, without dramatically increasing costs.
No abandoned calls
Live agents are expensive, and traditional IVR systems frustrate customers. But with fast, natural-sounding voice AI answering the call, you can handle high volume without irritating customers. By eliminating wait times and the endless menu trees that drive customers to abandon calls, you can retain customers and continue opening new opportunities.
Cutting-edge technology for customer service’s future
Cartesia provides the backbone for voice generation revolutionizing the most forward-thinking CX teams
Industry-leading low latency. The only voice AI model with sub-90ms latency keeps dialogue lag-free.
Multilingual support. Native speech in a wide variety of languages enables easy voice localization.
Enterprise-grade reliability. Keep customer data under your control to stay aligned with compliance requirements
Exceptional voice clarity. Audio quality remains crisp at the lower frequencies (8kHz) needed for phone interactions.
Data recognition. Details like phone numbers, account numbers, and amounts are spoken accurately—no dropped digits or added words.
Enterprise-grade privacy, reliability, and security – at scale
Privacy through flexible deployments
Deploy flexibly to meet compliance, residency, and security:
Secure API
Managed in-VPC
Top-notch security
SOC 2 Type 2, HIPAA, and PCI Level 1 Compliant, with support for SSO
SOC 2 Type II
HIPAA
PCI Level 1
Reliability at scale
Get dependable uptime and priority support with custom SLAs.
