Cartesia voice AI technology to be integrated with new ServiceNow AI Voice Agents

Cartesia voice AI technology to be integrated with new ServiceNow AI Voice Agents

At Cartesia, we’re committed to advancing voice AI for the enterprise. That’s why we’re proud to integrate Cartesia’s state-of-the-art voice AI technology with new ServiceNow AI Voice Agents, part of the company’s recently announced AI Experience.

Building best in class voice agents requires state-of-the-art AI voice models for speech understanding and generation. Cartesia is built on years of research at Stanford on a new architecture for AI called state-space models (SSMs). State-space models are an alternative to the Transformer, which enables much more efficient long-context reasoning and generation, enabling higher quality voice models under real-time constraints. Cartesia’s Sonic model for text-to-speech has 90ms latency with best in class naturalness and transcript following, while Cartesia’s Ink-Whisper model offers a fast streaming speech-to-text model and is optimized for real-time transcription.

ServiceNow, the AI platform for business transformation, introduced AI Experience, a platform-native, multimodal, and multilingual interface that unites people, data, and workflows. AI Experience allows instant access to voice, text, image, web, and build agents that are deeply connected to any part of the business, delivering content-aware, personalized, and proactive interactions. With AI Control Tower, enterprises can deploy the AI Experience with confidence, giving them speed without losing security or control.

Cartesia’s Line voice agent orchestration integrates with ServiceNow AI Voice Agents, launched with AI Experience. It’s built for technical teams looking to bring their agentic text workflows to voice. Line is code-first and fully extensible to accommodate complex workflows, while providing full support for best-in-class voice agents with background reasoning.

To align with the enterprise-grade security and compliance standards that ServiceNow customers expect, Cartesia provides AI voice models, inference engine, and orchestration with fully air-gapped on-prem deployment. Moreover, Cartesia’s Line orchestration and inference engine are able to scale large volumes of requests to accommodate enterprise workloads with high uptime. Finally, Cartesia meets high standards for enterprise compliance including SOC-2 Type 2, HIPAA, GDPR, and PCI.

“ServiceNow is committed to redefining how people work with AI, and voice is a critical part of that future. Cartesia’s state-space models bring enterprise-grade speed and quality to our AI Voice Agents. By combining the power, security, and speed of the ServiceNow AI Platform with Cartesia, we’re making it possible for businesses to deploy secure, scalable voice agents that can understand, act, and adapt in real time.”

Ravi Krishnamurthy, Vice President of Product, AI Platform and Responsible AI, ServiceNow

At Cartesia, we’re committed to advancing voice AI for the enterprise. That’s why we’re proud to integrate Cartesia’s state-of-the-art voice AI technology with new ServiceNow AI Voice Agents, part of the company’s recently announced AI Experience.

Building best in class voice agents requires state-of-the-art AI voice models for speech understanding and generation. Cartesia is built on years of research at Stanford on a new architecture for AI called state-space models (SSMs). State-space models are an alternative to the Transformer, which enables much more efficient long-context reasoning and generation, enabling higher quality voice models under real-time constraints. Cartesia’s Sonic model for text-to-speech has 90ms latency with best in class naturalness and transcript following, while Cartesia’s Ink-Whisper model offers a fast streaming speech-to-text model and is optimized for real-time transcription.

ServiceNow, the AI platform for business transformation, introduced AI Experience, a platform-native, multimodal, and multilingual interface that unites people, data, and workflows. AI Experience allows instant access to voice, text, image, web, and build agents that are deeply connected to any part of the business, delivering content-aware, personalized, and proactive interactions. With AI Control Tower, enterprises can deploy the AI Experience with confidence, giving them speed without losing security or control.

Cartesia’s Line voice agent orchestration integrates with ServiceNow AI Voice Agents, launched with AI Experience. It’s built for technical teams looking to bring their agentic text workflows to voice. Line is code-first and fully extensible to accommodate complex workflows, while providing full support for best-in-class voice agents with background reasoning.

To align with the enterprise-grade security and compliance standards that ServiceNow customers expect, Cartesia provides AI voice models, inference engine, and orchestration with fully air-gapped on-prem deployment. Moreover, Cartesia’s Line orchestration and inference engine are able to scale large volumes of requests to accommodate enterprise workloads with high uptime. Finally, Cartesia meets high standards for enterprise compliance including SOC-2 Type 2, HIPAA, GDPR, and PCI.

“ServiceNow is committed to redefining how people work with AI, and voice is a critical part of that future. Cartesia’s state-space models bring enterprise-grade speed and quality to our AI Voice Agents. By combining the power, security, and speed of the ServiceNow AI Platform with Cartesia, we’re making it possible for businesses to deploy secure, scalable voice agents that can understand, act, and adapt in real time.”

Ravi Krishnamurthy, Vice President of Product, AI Platform and Responsible AI, ServiceNow

Build Your Voice AI Agent With Cartesia Sonic

Build Your Voice AI Agent With Cartesia Sonic

Experience low latency and superior voice quality with Cartesia's voice AI technology, Sonic.

Experience low latency and superior voice quality with Cartesia's voice AI technology, Sonic.

ServiceNow (NYSE: NOW) is putting AI to work for people. They move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. ServiceNow's AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

PRODUCTS

  • Text to Speech

  • Speech to Text

  • Line

ServiceNow (NYSE: NOW) is putting AI to work for people. They move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. ServiceNow's AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

PRODUCTS

  • Text to Speech

  • Speech to Text

  • Line

Real-time, multimodal intelligence for every device.

Real-time, multimodal intelligence for every device.

Real-time, multimodal intelligence for every device.